Guttman Technology – Working Remotely

Employee Resources

To access your voicemail from off-campus:

  1. Call your phone number, when voicemail begins press the * key
  2. When prompted for an ID, enter your extension and then #
  3. When prompted for a password enter your voice mail PIN and then #

To configure call forwarding from your desk phone on campus:

  1. Press the button below your phone screen labeled “CFwdALL”
  2. Dial 9,1 and the full 10 digit number you’d like to forward calls to
  3. The bottom of the screen will now indicate that calls are being forwarded
  4. To disable call forwarding press the same CFwdAll button

To set up your VPN client and use remote desktop to your campus PC:

Instructions for installing the Global Protect VPN software

Step 1: Request access to the VPN and Remote Desktop by emailing

Step 2: Launch your web browser and type in the following web address:

GlobalProtect Portal login screen

Step 3: Login using your Guttman userID & password

Step 4: Download the appropriate version of the software

VPN software download options screen for Windows or Mac

Step 5: Once the download is complete, select Run to start the installation

Step 6: To proceed with the install, select ‘Next’ on the 3 screens that follow

GlobalProtecxt Setup Wizard installation guide screen

Select Installation Folder Screen

Confirm Installation screen

Step 7: When you receive the pop-up window below, select ‘Yes’

Do you want to allow the following program to install software on this computer?

Step 8: Once the installation is complete, click on Close to exit

Installation Complete screen

Step 9: After the installation completes, open Global Protect by selecting it from your start menu

Step 10: Like shown below, type in in the portal address field and click on ‘Connect’

Welcome to GlobalProtect portal address screen

Step 11: You will then be prompted for credentials, enter your Guttman userID & password and click on ‘Sign In’

GlobalProtect Sign In credentials screen

After signing in, you will see a globe icon in the bottom right of the screen like shown below:

globe icon in computer task bar

Step 12: Click on the Windows start menu, type ‘Remote Desktop Connection’ and select it.  In the computer field, type in your computer name. If you don’t know your computer name, contact the helpdesk.

Remote Dsktop Connection search screen
Remote Desktop Connection computer name fill-in screen

Step 13: You will be prompted for your Guttman user ID and password. For this, you need to type in ncc\ before your user name – like shown below

Enter Your Credntials screen - type in ncc\your username, then password

Step 14: Select Yes when prompted with the below ‘Security Warning’

The identity of the remote computer cannot be verified. Do you want to connect anyway? - Click "yes"

If you have any trouble, please call the helpdesk at 646 313-8008 or email us at

Teaching Resources

Starting a Blackboard Collaborate Session


When opening your course you will find the Blackboard Collaborate feature under your course tools.

Blackboard Collaborate option under Course Tools in Course Management menu

1) On your course tools menu, select Blackboard Collaborate. Your Course Room will be available to join whenever you enter and begin instruction.

Join Room screen

You can edit the room settings and change roles/access and room attributes by selecting “Edit Room”

Edit Room screen

Edit Room options screen

2) You can add the link to the course to be shown in your content/information area for students to enter the live broadcasting.

Add Link to Course screen

Add Link to Course details screen

3) The room link will appear in the students Content Session

Content button under Course menu

Content details

4) You will be prompted to enable Microphone and Webcam when entering the room/session.

Enable microphone and webcam screen

5) When you enter your room, at the bottom you will see options to enable your audio and video for your class.

Mic and webcam options screen

6) On the left hand side you will see a menu icon with options to start a recording that will save in your blackboard collaborate section under recordings.

menu button Collaborate menuRecording options menu

7) On the lower right of the screen you will see an icon that will open up the Collaborate Chat for students and moderators.

Share Content optionsPurple menu buttonChat menu screen

8) You can share content with students during your session by selecting the third icon. You can also share your screen to present a PowerPoint presentation or video.

Speaker and Group Mode during Session

At the top right corner you will see an icon to change the displayed screen to Group mode or speaker mode which will put a preference on what screen is shown.

Arrow pointing to top left of the screen

9) To end your class and leave the session, go to the upper left hand side menu icon and at the bottom you will see Leave Session.

Starting a Blackboard Collaborate Ultra Session

Blackboard Collaborate Ultra allows for guest access to your session.  If you would like to invite guest speakers or guests from outside Guttman, you will need to create a new session using Blackboard Ultra.  Please see below for instructions on how to create this Blackboard Ultra Session:

1) To create a session select “Create Session”

Collaborate Ultra Create Sessionscreen

2) A window will open to input your session details. Set a start and end date/time for your session. You can also set an early entry for students to enter your class and wait for broadcasting to begin.

Sessions details screen

3) Set session settings for your session. Keep in mind that Participants can be your students/guests so you may need to remove access to share audio, video, or drawing on whiteboard/files. You can change these settings during broadcasting by going to your session chat settings.

Sessions settings screen

4) After setting the details and settings, you will be provided with an anonymous dial in for outside guests if needed. If you have an outside guest, you can set a role for participant, presenter, or moderator.

Guest role screenJoin session screen

5) Provide the guest link to your students or any other guests that you would like to attend the broadcast.

To be prepared in case of a temporary disruption, take the following actions now:

Make sure that you can log into all the Guttman Systems that you might need from your home computer and other devices. Make sure that you know the password for each of these systems and that all your operating systems are up-to-date and compatible with any software you might use. Contact the Guttman service desk for assistance if you encounter any problems.

Save any course teaching materials from your office computer to a place that you can access outside the office. Options include your CUNY Dropbox, ePortfolio, Microsoft Office 365, or a portable drive.

Make sure your students know the best way to reach you. In the event of a temporary disruption of campus operations, you may opt to communicate with students via email, voice mail, personal phone, or other tools.

Make sure you can change your voicemail message and access your office voicemail from home. Practice changing your office voicemail message. If you do not currently receive your voicemail message via email, contact the Guttman service desk to set this up.

Make sure you and your students can access library materials from home. Practice logging in to the Guttman Information Commons from home and remind students how to access materials.

Collect students’ preferred email addresses or phone numbers. This will give you an alternative way to contact students if you are unable to reach them in other ways.

Make basic information about your class available on Blackboard or ePortfolio. At a minimum, post your syllabus, and create an announcement with information about how students can contact you. If you plan to use another tool for course activities, link to it from Blackboard or ePortfolio. If you plan to use Blackboard, be sure to make your course available.

Make a plan for continuing to teach your course. In the event of a temporary disruption of campus operations, you will need a plan for accomplishing normal course activities, such as sharing course materials, communicating with students, collecting assignments, and giving exams.


General Considerations for Assignment Re-Design

In making any significant adjustment during times of disruption, it is also helpful to consider four overarching questions:


  • Key Objectives: What are my most important course objectives, or the knowledge, skills, and capacities a student in my class should achieve?
  • Accessibility: How can learning materials provided to students be accessible?
  • Transparency: How can I support students in understanding new assignments or expectations? The Transparency in Learning and Teaching (TILT) framework offers three core areas that instructors should intentionally communicate to students in any assignment (Winkelmes et al., 2016):
    • Purpose, or goals of the assignment
    • Task, or what you expect students to do and how they should complete the task
    • Criteria, or models of how students can be successful at the assignment, such as a rubric or examples of past student work (which students have given you permission to share)
  1. Student autonomy: In rethinking key assessments that align with those objectives, what are ways to give students a sense of control to mitigate anxiety about unforeseen disruptive events? Ideas for heightening students’ sense of flexibility and choice include allowing students to choose formats (e.g., a cell phone-recorded video or a written script of a presentation) or grading proportions (e.g., drop your lowest grade).


Making a Plan

Start by reviewing your course activities and selecting the comparable online equivalent to your teaching activity (discussion posts instead of in-class discussion, recorded lectures, online quizzes, etc.)

Once selected, review the further details on how to implement your specific course using Tools for Promoting Classroom Interaction , Assignments, Tests, and Quizzes , record your lectures and host virtual classrooms

Communicate the plan with you classes and spend some in-person time going over the plan, the platforms they will need to access, and their limitations in terms of access to technology in their homes. Accommodations may need to be made on a case by case basis.

Instructions for specific tools and strategies, see the Remote Teaching Resources on the Guttman working remotely website:

If your course is not active, it can’t be accessed by students. You can control when your course is private, or unavailable, to your students. You can quickly change the availability of your course in the top management area, by selecting the Make Available icon.

"Make Available" button screenshot

Course availability can also be set in the Control Panel:

  1. Under the Control Panel, click Customization.
  2. Click Properties.
  3. Under Set Availability, select Yes to make the course
  4. Click Submit.

Course availability selection screen

Video: How to Make a Course Available to Students

Communicate with Students

The most important thing you should do is communicate with your students early and often to give them information about changes to your course.

  • Let students know how often they can expect to hear from you (e.g., daily, weekly, etc.) and through what channels: (e.g., e-mail, Blackboard or ePortfolio, text messages, or a free messaging app like Remind).
  • Explain to students how they can communicate with you (e.g., e-mail, Blackboard inbox, phone, etc.).
  • Inform students of the expectations for attendance and participation under your modified teaching plan.
  • Tell students how the class will operate during the period of instructional modification.
  • Direct students to campus resources for addressing non-instructional needs (e.g., health and wellness, other campus websites).
  • Tell students to monitor official campus communication for updates from Guttman College: .
  • Encourage students to practice daily preventative care: Wash hands frequently with soap and water. Avoid touching your eyes, nose and mouth. Stay home if you are sick. Clean and disinfect frequently touched surfaces at home, work and school.


Asynchronous activities:

Discussion boards

These are a great way to get students discussing a topic in writing.  They work best for open-ended discussions rather than for content delivery. They can be set up to limit access to other students’ replies until after they have posted their own response. Professors can encourage discourse by having students post a response to a prompt, and then requiring them to respond to their classmates’ posts with meaningful responses. Such responses should go beyond mere statements that agree with the comment they are replying to and encourage further discussion.

  • ePortfolio discussion boards: You can access discussion boards in ePortfolio through the course shell.
  • Blackboard: The Blackboard discussion board is a versatile tool, and a great choice if you already use Blackboard, since you can integrate a rubric and link directly to your course’s grade book.
    • Instructor guides for creating and managing discussion boards in Blackboard: Discussions


Record Lectures and Virtual Classrooms

Record your presentations/lectures: (Asynchronous)

Blackboard Collaborate Ultra is a video conferencing tool that you can also use to record lectures. See below for its use as a virtual classroom.

Create a Virtual Classroom: (Synchronous)

You can create a virtual classroom for your students to join synchronously. This is useful if your class uses a lot of real-time discussions, sharing of multimedia resources that will be discussed, and synchronous discussion or group work.

Click here for Virtual Classroom Best Practices

Note: Synchronous virtual classrooms require high speed connections from all participants. If you worry about that being an issue, consider an asynchronous option.


Blackboard Collaborate Ultra

Blackboard Collaborate Ultra is a a video conferencing and virtual classroom tool that exists within your Blackboard Course. It allows you to share Powerpoints and resources with your students, host small group discussions, and conduct polls. For best results and access to all features- you must use Google Chrome web browser

Getting Started: Finding your way around, setting up audio and video

Schedule Collaborate Ultra Sessions: Set up new sessions, Edit availability

Share Content: Share Powerpoint slides, the Virtual Whiteboard, your screen

Manage Attendees: Understanding the different roles, handling “Hand raising”, allowing a student to speak.

Breakout groups: Setting up the groups, using the timer to remind of time remaining.

Blackboard Collaborate Ultra allows students to automatically be assigned to “break-out groups” within the same Collaborate Session. Essentially, the students attending the collaborate session are split into groups of a specific size  (as determined by the professor) within the Collaborate session. This gives each group more ability to discuss topics at hand to a greater degree than they could in the larger online environment.  After a set amount of time determined by the instructor, students are returned to the main room. This can be done in conjunction with a Google Slides presentation where each student group works on a slide in a collaboratively shared document.


Assignments, Tests, and Quizzes


Assignments tend to be documents, presentations or reports that a student would normally physically hand in. If that’s not possible, you can collect assignments using various methods including the campus supported Learning Management Systems- Blackboard and ePortfolio.


  • Create assignments in your Blackboard course and grade them online. Be sure to use the Assessments interface when you set up the assignments. It creates a virtual dropbox for students to submit their files. Blackboard will automatically attach their names to the files, so it’s easy for you to keep track of them.


  • You can post an assignment in one or more classes in the course shell. You can create a rubric or provide feedback on assignments here.

Online tests or quizzes

Blackboard Quizzes and Tests

You can use tests and surveys to measure student knowledge, gauge progress, and gather information from students.

Student Resources

1) The room link will appear in the Content Section of your course

Content option in Course menu

2) In the content section you will see a link to enter the session provided by your instructor

Content details

3) You will be prompted to enable Microphone and Webcam when entering the room/session.

4) You can chat with the participants in your session if the feature is enabled by your instructor by selecting the icon on the lower right of the screen.

Chat menu screenPurple menu button