When submitting complaints to regulatory bodies, there are different avenues for students completing their Guttman Community College education in New York State and those completing their Guttman Community College education outside of New York State through distance education (e.g. online courses or programs).
Students from New York State
Guttman Community College students who have complaints that have not otherwise been resolved through contact with Guttman Community College internal offices may seek advisement from the appropriate office in the student’s state of residence, listed below.
Should a complaint not be resolved through processes and protocols defined by Guttman Community College or the student’s state of residence, the email address for Guttman Community College’s regional accreditor (Middle States Commission on Higher Education) is provided below (note: Guttman Community College does not maintain the state and territory websites, and information may change without Guttman’s knowledge).
Middle States Commission on Higher Education
1007 North Orange Street
4th Floor, MB #166
Wilmington, DE 19801
Telephone: (267) 284-5011
E-mail: info@msche.org
Contact Information by State
Alabama
Alabama Department of Postsecondary Education
Alabama Commission of Higher Education
Alaska
Alaska Commission on Postsecondary Education
American Samoa
American Samoa Department of Education
Arizona
Arizona State Board for Private Postsecondary Education
Arkansas
Arkansas Higher Education Coordinating Board
California
The State of California – California Department of Consumer Affairs — Consumer Information Center
Colorado
Colorado Department of Higher Education
Connecticut
Connecticut Office of Higher Education
Delaware
Delaware Higher Education Office
District of Columbia
Office of the State Superintendent of Education Education Licensure Commission
Florida
Florida Department of Education Commission on Independent Education
Georgia
Georgia Nonpublic Postsecondary Education Commission
Guam
Guam Department of Education
Hawaii
Department of Commerce and Consumer Affairs Office of Consumer Protection
Idaho
Idaho State Board of Education
Illinois
Illinois Board of Higher Education
Indiana
Indiana Commission for Higher Education
Iowa
Iowa College Student Aid Commission
Kansas
Kansas Board of Regents
Kentucky
Kentucky Council on Postsecondary Education
Louisiana
Louisiana Board of Regents
Maine
Maine Department of Education
Maryland
Maryland Higher Education Commission
Massachusetts
Massachusetts Board of Higher Education
Michigan
Michigan Department of Licensing and Regulatory Affairs
Minnesota
Minnesota Office of Higher Education
Mississippi
Mississippi Commission on College Accreditation
Missouri
Missouri Department of Higher Education
Montana
Montana University System Office of the Commissioner of Higher Education
Nebraska
Nebraska Coordinating Commission for Postsecondary Education
Nevada
Nevada Commission on Postsecondary Education
New Hampshire
New Hampshire Division of Higher Education Higher Education Commission
New Jersey
New Jersey Secretary of Higher Education
New Mexico
New Mexico Higher Education Department
New York
New York State Education Department Office of College and University Evaluation
North Carolina
The University of North Carolina Board of Governors
North Dakota
North Dakota University System
Northern Mariana Islands
Commonwealth of the Northern Mariana Islands State Department of Education; State Higher Education Agency
Oklahoma
Oklahoma State Regents for Higher Education
Oregon
Oregon Higher Education Coordinating Commission
Pennsylvania
Pennsylvania Department of Education
Puerto Rico
Puerto Rico Council on Education
Rhode Island
Rhode Island Office of the Postsecondary Commissioner
South Carolina
South Carolina Commission on Higher Education
South Dakota
South Dakota Secretary of State
Tennessee
Tennessee Higher Education Commission Division of Postsecondary School Authorization
Texas
Texas Higher Education Coordinating Board
U.S. Virgin Islands
U.S. Virgin Islands Department of Education
Utah
Utah Division of Consumer Protection
Vermont
Vermont Agency of Education
Virginia
State Council of Higher Education for Virginia
Washington
Washington Student Achievement Council
West Virginia
West Virginia Higher Education Policy Commission
Wisconsin
Wisconsin Educational Approval Board
Complaint Process for Out-of-State Students Regarding Distance Education Programs
Guttman Community College distance education students based outside of New York State who have a consumer-protection-based complaint regarding a distance education program should first seek to resolve such a complaint within Guttman Community College. Note that complaints regarding grades and general student conduct issues are not governed by this distance education complaint process.
Consumer-protection-based complaints should be made during the semester of occurrence, but must be made no later than the last day of the following academic semester.
The school offering the relevant distance courses or degree program will acknowledge receipt of the complaint within fifteen (15) days. If the student’s attempt at resolution is unsuccessful, the student may appeal the College’s decision regarding the student’s complaint to the Vice President of Academic Affairs and Provost at Provost@guttman.cuny.edu within fifteen (15) days of being informed of the decision. A decision on the appeal will be issued within sixty (60) days with any proposed remedy, where applicable.
Please note that anonymous complaints will not be addressed through this process.
Students in State Authorization Reciprocity Agreement (SARA) states
If attempts to resolve the complaint and a subsequent appeal are unsatisfactory, a student residing in a SARA state may appeal the complaint to the SARA state portal entity in New York within two years of the incident about which the complaint is made.
The contact information for the SARA state portal entity in New York is:
Supervisor, Higher Education Programs
New York State Education Department
80 Washington Avenue
Albany, NY 12234
518.474.1551
IHEauthorize@nysed.gov
State contact information is listed through the SARA website found here.